Engaging
constructively
in Challenging
Conversations
What is ECCC?
Engaging Constructively in Challenging Conversations (ECCC) is a comprehensive course designed to support individuals navigating difficult and potentially sensitive discussions. These conversations may involve interpersonal conflicts or divergent perspectives on social issues and values. The course equips participants with valuable insights, practical skills, and enhanced confidence to navigate the multifaceted dynamics inherent in challenging dialogues adeptly.
IofC in collaboration with the course creator, Shoshana Faire, co-author of “Everyone Can Win – Responding to Conflict Constructively,” conducted various courses, attended by a total of 31 participants, and garnered overwhelmingly positive feedback.
ECCC’s Impact
- To a survey, 93% of participants reported a tangible improvement in the way they approach challenging conversations.
- 80% expressed, in anticipation, that the course would contribute to reducing stress associated with conflicts and difficult dialogues.
Attendees’ Reviews
“I now find myself actively seeking to understand the other person’s point of view, no longer feeling the urge to shy away from challenges but rather embracing them and exploring their potential outcomes”.
“The trainers, Shoshana and Mike, are not only outgoing and flexible but also provide a supportive environment for participants to seek clarification on concepts. Their extensive knowledge ensures that participants not only gain insights but also leave with practical tools that positively impact their communication skills, creating space for robust and constructive conversations”.